iC-R Support Center

Downloads

Get instant access to our mobile and desktop apps and the complete user manual here. Everything you need to get started and make the most of our products is just a click away!

ICH Garage Talk

ICH Garage Talk, your go-to source for getting the most out of our products! Dive into our collection of easy-to-follow how-to guides and video tutorials designed to help you master every feature and troubleshoot common questions.

Issue/Bug Reporting

Experiencing a glitch or found something not quite right? Let us know! Your feedback helps us improve. Use this section to report any bugs or issues you encounter with our products.

Software Changelog

Stay up-to-date with the latest improvements! This section provides a detailed history of updates, new features, bug fixes, and performance enhancements across all our software. See what's new in every version.

FAQ

Have questions? We've got answers! Browse our frequently updated comprehensive Q&A section to find solutions to frequently asked questions, tips, and helpful information about our products and services.

Downloads

User Manual
iOS App
Android App
Desktop Mirroring App

Issue/Bug Reporting

Software Changelog

Note that the numbers after the 2nd period in the version number represent the release date of that software update.

  1. Integrate the latest stitching algorithm
  2. Support voice recording and support front and rear camera independent & simultaneous recording.
  3. Delete TOF sensor application.
  4. Fixed the issue of the front camera not being able to start after OTA upgrade.
  5. Fix the voice command word of stop recording.
  6. Calibrate the GPS speed in the speedometer.
  1. Modify the battery capacity parameter (Note: this supports the larger 4450mAh battery for optimized performance until the 1900mAh battery size has been fully adopted).
  1. Add the feature of TPMS.
  2. Fix known bugs.
  1. Add voice command words.
  2. Add rear camera recording function.
  3. Fix known bugs.
  1. Modify Km/h to mph.
  2. Modify charging current and battery parameters.
  3. The rearview mirror displays continuously after opening.
  4. Modify voice wake-up words.
  5. Change the default light brightness to high brightness.
  1. Change the default driving mode to sport mode.
  2. SOS collision detection threshold modification.
  3. SOS audio file modification.
  4. Fix known bugs.
  1. Update DvrCamera.apk
  2. Update voice commands for mesh intercom.
  1. Delete the feature of phone mirroring.
  2. Display all data in the TOF APP.
  3. Update the input method.
  4. Update stitching algorithm.
  5. Correct the spell errors.
  1. Add rear camera stitching algorithm.
  2. Add charging indicator light effect.
  3. Fix known bugs.
  1. Add rear camera stitching algorithm.
  2. Add charging indicator light effect.
  3. Fix known bugs.

Known Feature Enhancements & Bugs Being Resolved

Software/Hardware

  1. Implement video & audio recording from front and rear cameras.
  2. Implement image stabilization for all cameras.
  3. Update mobile app functionality & control over independent and combined camera recording.
  4. Remove ToF sensor application from R1 system.

Physical Helmet Build

  1. Inner removable liner & cheek pads for better wind noise mitigation.
  2. Improve over-ear cushion for wider adoption, addressing the wall thickness and overall height.
  3. Improving EPS liner for:
    • Helmet weight reduction
    • Cable routing
    • Impact absorption for both high and low energy impacts, through dual density enhancements
    • Vertical & angular impact mitigation and energy dissipation.
  1. Rearview mode stability (Note: in the event Rearview switches back to Dashboard mode, the quick method to return to Rearview is a single click of the Camera button on the handlebar controller)

Frequently asked questions

...currently being updated

We ship both within the U.S. and internationally. In-stock items typically arrive within 3-7 business days domestically, while made-to-order items may take an additional 3-4 weeks. Based on demand our lead time is 4-6 weeks.

We offer free ground shipping on orders over $385. Customers are responsible for international duties and taxes.

Great question! The:

  • Alpha S: has zero technology
  • iC-Re: has a clear visor, 128GB storage, but no cameras
  • iC-R: has a clear visor, 128GB storage, & only rear cameras
  • iC-Rs: has a clear & tinted visor, 256GB storage, & 1080/30fps front camera
  • iC-Rs+: has all features including photochromic visor & helmet anti-theft lockdown support

It’s currently at 3.8lbs (something like a Bell Race Star flex or Shoei RF1400 is around 3.65 lbs.)

We’re getting around 6 hours with our current battery but we also offer a smaller battery with reduced weight and subsequently, operation length. Note our helmets can be charged and still operate while riding so you’re never without power.

You can access our current user manual at the following URL HERE.

Check out our content via our YouTube channel Playlist ‘ICH Garage Talk’ for more tips HERE.

For Android users, if you run across a permissions notice after launching the app that states “App was denied access…”, this is a recent & normal message for Android 15 users. Click the ‘Learn how to allow access’ link within that message & follow the instructions.

You can access the instructions directly HERE.

Please use the link HERE to report any issues or bugs with your helmet & our dev team will review & reply promptly:

This form can also be found in the ‘Helmet Support’ section of our website HERE.

Verification is required to keep any discounts tied to military or first responder orders. You can:

  • Submit photo ID (Military & First Responders)

OR

  • Complete our MSVQ form HERE at the following URL and submit to our team at info@ichelmets.com for validation ($35 processing fee). This only applies to military verification.

You can follow us on social media & subscribe to our online newsletter via our website and online store to stay up to date on all news.

You can catch all the latest blog posts on our website HERE.

Unlike larger more established companies, we are not passing through any additional cost to our customers based on the current tariffs applied by both the United States and China.

The company will continue to consume that cost for as long as we possibly can.

The speed obtained by the helmet comes from GPS, so the accuracy of the speed depends on the strength of the GPS signal. The deviation of GPS speed is generally between 2-3mph.

  • First, please ensure you’re on the latest version of our helmet software (v3.2.20250701) and that you’re on the latest mobile app version for iOS or Android.
  • Next after you’ve updated and validated your mobile app is connected to your helmet, perform the following helmet modifications:
    • Click ‘HUD Settings’
    • Click ‘Driving Recorder’
    • Ensure ‘Record sound’ is toggled ON
    • Click ‘Front + Rear’
    • Click ‘Done’ in the upper right corner to save the settings.
  • Alternatively you can make the necessary modifications through the helmet HUD Dashboard (we recommend using the desktop Vysor mirroring application for ease of control):
    • Click on the ‘Settings’ application
    • Scroll down and click on the ‘Driving Recorder’ option
    • Modify all the sub-settings desired

 

This will now allow your helmet to record both front and rear cameras simultaneously and NOW with sound! Note that only the rear camera footage will have sound, but with both recording at the same time you can align the videos and/or extract the audio in your video editing process and copy the sound if you only want to show the front camera footage.

Unfortunately, Mac computers can not directly mount the helmet storage system as is. Fortunately, we have a work around so that you as a Mac user can still access and copy your helmets files to your computer for editing and social sharing!

Here are the steps:

  1. Download the following app ‘MacDroid’ from the Apple store onto your Mac computer by clicking HERE
  2.  After completing the installation, open the MacDroid application.
  3. Power on your helmet and connect it to your Mac using the provided USB cable.
  4. Once connected and recognized by the MacDroid application, click the option to mount the storage device via ADB method.
  5. Once the mounting is completing, proceed to open your Mac file system and click on the ‘MacDroid’ option to access your helmets storage system.
  6. Click on the subfolder titled ‘Storage’
  7. Click on the subfolder that shows alphanumeric characters (see ref image HERE). Note that this folder naming is likely to change/show different each time, but the path to access is the same.
  8. Click on the folder titled ‘TripRec’ and you should see all your files populate in the right window pane.
  9. Copy your files from this sub directory to your desired directory on your Mac computer. 
  10. Repeat Steps 3-9 when you’re ready to access the video files from the additional helmet storage partition.

Note: as a reminder, the helmet has two separate storage partitions that are controlled by the toggle switch next to the power button inside the helmet (currently). You should always keep the toggle switch in the UP position during normal operation. The DOWN position is only used to access the front camera’s footage when connected to a PC.

We currently support XS-3XL. For your convenience, our helmet sizing chart can be found at the following URL: https://da.gd/Size_Chart

You can actually update your account by clicking HERE:

  • Enter your email address
  • You’ll receive a custom login link via email

From there you can update your personal info as needed. Let us know if you have any issues. We’re always here to help!

Google Play review requires a way to access all app functions for Google review testing, and it needs to be compatible with a 10 inch tablet. Currently, some features in our app require Bluetooth connection to the HUD before they can be used. Our app is a mobile app and is not compatible with a 10 inch tablet.

Yes! Note that our stock helmet options (which are returnable) going forward are:

  • Carbon Fiber Black Gloss
  • Carbon Fiber Black Matte

If you order a helmet outside of this design and color scheme, we can support and produce it which will likely be cheaper than getting it completed post manufacturing; but it will be considered “made-to-order”—which can’t be returned.

With a pillion some of your FOV will be obstructed, but not all. Our helmets give you 240 degrees FOV, so there will still be view of your sides visible (Reference footage coming soon).

The other thing to note is that you will also still have the benefit of our motorcycle mounted radar proximity system to support your situational awareness.

We have dual 256GB capacity PCBs that can hold approximately 32-64 hours of 1080p 30fps video (depending on specific bitrate & compression).

The max duration for a single file is 5 minutes with a new file being created every 5 minutes. If the remaining capacity is insufficient it will automatically delete the earliest file to save the newest file.

What we’ve seen that happens is you will receive that error message directly after a system update only in software versions prior to v3.2.20250701.

The current fix for this is to update to the latest version of our software, which has resolved this issue.

Our contact information is as follows: You can reach us via email at orders@ichelmets.com. Our mailing address is 7918 Jones Branch Dr, 4th Floor, Tysons VA 22102, United States. We look forward to hearing from you!

We’d love if you could leave a review on our online store HERE, as well as social media when you get the opportunity! It would mean a huge deal to us and other customers.

For validation purposes, when leaving a review please:

  1. Authenticate your review via any authentication links (such as the one you receive when leaving a review on our online store).
  2. Include your Shopify Order Number

Once we process a refund from our store, we can assure you that the funds are on their way back to your original payment method. The refund is automatically sent back to the card or account you used for your purchase.

How Shopify Processes Refunds

It’s a great question, and there’s a common point of confusion here that we can help explain. When we issue a refund, the transaction is processed through our e-commerce platform, Shopify.

Think of Shopify as a secure intermediary. They first facilitate the refund by sending the money to your bank. After that, Shopify then deducts the refunded amount from our company’s account. This means that even if a customer’s bank hasn’t yet processed the transaction, the funds are already in transit and on their way to you.

Typical Refund Timelines

The timing of when you actually see the money in your account depends on your bank’s processing time.

  • Credit/Debit Cards: Most banks take 3-10 business days to process a refund and post it to your account statement. This can vary by institution.

  • Shop Pay Installments (powered by Affirm): If you paid using Shop Pay Installments, the refund is managed by our lending partner, Affirm. They will process the refund and apply it to your loan balance. This usually takes a similar amount of time as a credit card refund.

What to Do If There Is a Delay

If it’s been longer than the typical 10 business days, the best next step is to contact your bank or credit card company directly. Since they are the ultimate destination for the funds, they can provide a more detailed update on the status of the transaction in transit.

Sometimes, if a credit card has been canceled or expired since the time of purchase, your bank may be holding the funds, and you’ll need to reach out to them to claim the refund.

We appreciate your patience and understanding! If you have any other questions, please don’t hesitate to reach out. We’re always here to help.

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